You want to be among the first to know when your favorites are back in stock ?

It couldn't be simpler. Simply go to the product page for your favorite item, select your size, and if out of stock, you'll see the option to sign up to receive restock notifications in your specific size. Simply enter your email address and we'll let you know when the item is back in stock.

And if you just can't wait, don't worry: click support to discuss with our team, who can suggest a similar style.

We've made our returns process as simple as possible...

If your alohra items aren't right for you, you can return them. You will be able to request a refund or exchange when you register your return request

• You have the possibility to exchange or refund your Lounge purchases within 30 days to from the date your order is shipped. As long as your items are returned to Lounge within this time frame, you will be able to benefit from all return options.
• All products must be returned to us in perfect condition. This means that all labels must be attached and there must be no stains, marks or tears. We reserve the right to refuse refunds for used items, which will be returned to the original shipping address.
• If you are returning items from multiple orders, be sure to submit refund requests. individual returns and send them back in separate packages to avoid any complications.
• If you are returning a bikini or swimsuit, we can only accept a refund request for the sets with the attached label. hygiene tape. Your request will be denied if it has been removed or the item is damaged.
• You will be refunded based on the cost of the product (we do not reimburse shipping or gift wrapping ).
• You should only return the part(s) you wish to exchange or refund. For example, if you purchased a bra and a thong and only want to exchange the size of the bra, that's all you need to return to us.
• If the item you wish to exchange is out of stock, our returns team will contact you to find an alternative solution.
• If you do not return your items via our online returns portal, you must obtain proof of deposit . Lounge cannot be held responsible for lost returns without proof of postage.

 

If you have any questions, please do not hesitate to contact one of our alohra experts, who will be happy to help you.

We know it's not always easy to find the perfect fit, especially online. Did you know that our Lounge experts are also fit experts ? If you need advice on style, fit or size before returning your items, please do not hesitate to contact us - we will be happy to help help.

Regarding your return request, simply:

- Go to our  Returns Portal.
- Enter your order number (without forgetting the #FR) and your email address or postal code.
- Select the items you wish to return, indicating whether it is a refund or of an exchange. And, in the latter case, please clearly indicate the model, size and color you would like.
- Validate your return request and keep the QR code / return label that was provided to you.
- Go to the nearest post office to drop off the package, keeping your receipt.

Upon receipt and unpacking of your package, we will carry out the requested exchange/refund and you will receive a confirmation email in this sense.

We advise you to review our return policy to ensure you meet the requirements before returning your items here. And if you have any further questions, our Lounge experts will be happy to help you.

Our team works hard to ensure all returns are processed as a priority. From the date your package arrives in our warehouse, we ask that you allow 5 to 10 business days to process your return request.

However, during busy periods, we We may ask you to allow a little extra time due to volume and demand.

If you have requested a refund...

We will send you a confirmation once the request has been processed
From the processing date, we ask that you allow a period of 5 working days for the refunded amount to be returned to your account.
The refund will always be made according to the original payment method. If your card is lost or cancelled, this will not affect your refund. Your bank can transfer this payment to your new account. However, you may need to contact them to request it.
If you used an E-gift card with another payment method, the E-gift card will be refunded first and the same card code gift may be used again.
If we do not receive the returned items, we will ask you to provide us with proof of posting with a tracking number. We reserve the right to refuse a refund if you are unable to provide this proof.

Please note: if you made a payment by electronic check, we must wait for it to clear before to refund or ship your order. It may take 7 to 10 business days for an electronic check to clear.

In the rare event that your package arrives damaged, please contact our alohra experts within 14 days of your order delivery date.

When contacting us, please include the following details in your email:

• Order number
• Photos of the packaging and items as they arrived.
• A list items received, missing or damaged
• A description of where the package was delivered (mailbox, direct delivery)
• A confirmation of whether the damage was recognized by the carrier.

That's all we need. Our alohra experts will take care of the rest.

We follow very strict quality control procedures for our products to minimize the risk of faulty items.

In the event that you receive a faulty item, please email us with the following details :

- Your order number (starting with a # in your confirmation email)
- A photo of the item in its entirety
- A clear photo of the defect present on the 'item
- The description of the problem
- The description of how the product was washed and dried

Once our alohra experts have obtained this information from you, we will be in able to help you further. 

We will always do our best to cancel or change your order, but please be aware that this is not always possible. Our team works hard to ship all orders in record time. It therefore happens that your order has already been processed by the time our alohra experts have time to respond to your request.

If you wish to request a modification or cancellation, please contact us giving us as much detail as possible about the changes you would like to make.

If we are unable to accommodate your request, you can return your items via our returns portal.

Further questions < qm> Do not hesitate to contact our alohra experts. We will be happy to help you.

Our usual delivery times vary depending on the delivery method chosen.

The tracking link for your package may take up to 48 hours to be updated.

It is not always possible to change your order but we will always do our best to help you as quickly as possible.

If you wish to change your delivery address, please contact us with the information following:

- Order number
- Email address
- Telephone number
- Current delivery address (incorrect)
- New full delivery address

Our alohra experts will request this change and let you know if they were able to update it for you.

 

What are my options if you can't change my address ?

If your package has started its process in the warehouse, it will be impossible to modify or cancel your order.

If your order has has already been shipped, we will not be able to modify it. Our best recommendation is to contact your carrier with your tracking information to see if they can update it for you.

If you provided an incorrect or invalid shipping address and we are unable to modify it, we recommend that you contact your carrier. Please note that Lounge is not required to reship or refund orders placed to an incorrect or invalid address.

Sometimes your package may be returned to us if you provided an incorrect address. In this case, we will contact you as soon as we have received it.